What sparks your curiosity or motivates you to take action? Interests obviously vary from person to person, but there’s one consistent factor that significantly impacts our ability to draw others in: simplicity.

People gravitate toward concepts that are easy to understand in a few words yet still poke at the imagination.  The goal of a message should be: when people hear about it, they ask questions.

Spanx is a great example. If I told you that Spanx are “body shapers” would you be interested in finding out more? How would your impression change if I called them Power Panties? A girdle?

Body shaper is a gender-neutral description that’s easy to understand—it’s obviously slimming. And their sub-brand Power Panties works really well in targeting women while fighting the stigma of control-top undergarments.  Most importantly, upon hearing it you probably have questions. What do they look like? How do they work? Who wears them? And so on. It’s clear yet thought provoking.

Capturing that special element to compel people to action is less about wordsmithing and more about figuring out the key concepts you want to focus on. And those drilled-down concepts form your brand’s foundation. Examples:

1. Home Depot- Home improvement center for the do-it-yourselfer
2. The Simpsons- Dysfunctional family cartoon sitcom
3. Staples- Office supply ordering made easy
4. Levi’s- Classic American jeans

Ultimately, it’s this over-arching concept that helps you answer the fundamental “why?” question for your customers. Leverage your first impression by giving an easy-to-digest tidbit that hints at that “why,” and their curiosity will bring them to you with an appetite for more.

- Bianca Abate

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The Best Business Show will interview Lynn Parker about our naming process this Sunday (4/4) at 7pm PST. Just go to www.kvor.com and click the “listen live” icon on the top right-hand corner.

And to read about our naming process, check out Lynn’s article on WomenEntrepreneur.com, “Accomplish the Impossible: Choose a Name.”

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Trader Joe’s has carved out a strong niche in the market with their quirky, socially and nutritionally responsible brand that is best described by a fan who said:

“There’s this kind of feeling when you go there that you’re partaking in a sort of secret club.  Like you and the folks that run the store are kind of winking at each other, showing off little treasures found off the beaten path.”

Trader Joe’s delivers on this promise in almost every aspect, creating an atmosphere completely counter to that found in any super-chain grocery store.  Their easy-going spirit paired with their organic products offers an inexpensive choice that their target audiences—the health food segment, environmentally concerned, and the weekend gourmet chef— have been craving.  The perfect formula for creating die-hard brand loyalists.

My beef: Although they’ve mastered nutrition and fair trade, I’m disappointed by their excessive use of plastic and paper packaging.  What’s the purpose of wrapping three zucchinis on a small polystyrene tray and sealing it in plastic? To prevent a veggie coup d’état?

If your brand is based on a commitment to social responsibility, this sort of disconnect will only tarnish what you’ve worked so hard to create.

My New Year’s resolution for Trader Joe’s, and other brands alike, is to create a new standard of packaging that is:

1. Reusable
2. Recyclable
3. Made from recycled materials
4. Biodegradable

Or, just avoid unnecessary packaging altogether.  Happy 2010!

-Bianca Abate

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The brand that’s made me the happiest this year is Wolfgang’s Vault. I go there on a regular basis, often on Friday afternoons when I’m finishing up administrative tasks and need some ear candy. The more I listen, the more often I return. I’ve heard concerts by artists I wish I’d gone to and concerts from the same tours I saw “back in the day” by artists that hadn’t made it big yet. I started going to the site a couple of years ago to relive some great musical moments in my life—but now I’m getting much more.

I love that the Vault has branched out to newer artists and more recent concerts. Their A to Z list of performers is huge and inclusive, so I can experiment. There are artist interviews as well as concerts. There are lots of free downloads as well as ones you have to pay for. Plus concert listings in my area.

The website has improved steadily. It’s become increasingly easy to use and what Wolfgang’s Vault is adding, I’m enjoying. I must be in their target demographic—they’re hitting me in my soft spot and I love it!

What’s the brand lesson? Do one thing really well and build from there. Innovate around what you know and give your customers and fans an easy path to follow as you lead the way. If the substance is there and you demonstrate that you’re listening, you’ll keep your die-hards and win new ones.

Have a great 2010!

Beth Woolley

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A recent client of ours has almost twenty loosely related sub-brands, making their website difficult to navigate and leading to confusion in the marketplace.  The company was pushing the master brand, but consumers were left clueless as to what the master brand actually did and how it all fit together.

Purchasing decisions are complicated enough without making it hard for people to understand who you are and why you do it. If you can zero in on the specific role you play, you make the decision making process one step easier.  A defined brand strategy and brand architecture can enhance focus and clarity. As an added bonus, you can internally focus your budgets and energy more strategically.

So, how to get focused?

1. Ask yourself the fundamental questions of brand architecture:  is the right strategy to create a strong corporate brand or is it to create a portfolio of strong sub-brands—or a combo of both?  Always look at your brand architecture from the point of view of the customer, not how you are internally organized.
2. Clarify (for both employees and consumers) the roles that the various brands play and how they interplay.
3. Lastly, use your website’s navigation as a visual guide to communicate this road map.

-Bianca Abate

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Sign up to attend PLP’s upcoming webcast on July 16th at 3:00 PM Pacific. Principal Briana Marrah will be hosting the webcast to discuss “Your brand booster: how to leverage every customer experience.”

Visit the BrightTalk website to sign up by clicking here.

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I read a very interesting blog post this morning entitled, “How to Kill a Brand with Social Media.” While I can’t say that I agree with the entire blog—particularly the part that says Twitter is not social media—I do think the author made a very valuable point when talking about the lack of brand alignment in social media.

While most Twitter users are aware of the amazing job that Frank Eliason has done for Comcast on Twitter, acting as a one person rescue squad for their customer service issues, the rest of the brand has not aligned with this new way of doing business . . . Why? Because having one or two people creating a good impression on one platform is not enough. If there is no brand alignment behind the philosophy of listening and responding then all of the social media efforts in the world will not turn a brand around.
–From the IncSlinger blog, posted on May 14, 2009

Although we have been discussing the immense value that social media offers organizations, we don’t believe that a brand can rely on Twitter or Facebook alone to strengthen its relationship with consumers. The brand must be delivered consistently in all customer touch points, not just those in the digital world. A certain computer company that I’ll call “Swell” (for the sake of anonymity) has a great social media strategy—from their blog, to their Facebook page and now their Tweets! Yet, when I call “Swell” to troubleshoot my computer issues, I’m left to navigate through a labyrinth-like phone tree before I reach a “technician” that has no idea how to fix my computer, let alone communicate without reading off a script.

A brand cannot hide behind the façade that it creates online. If you’re not living the brand that you’re projecting online, your customers will eventually find out and they won’t stick around—they might even de-friend you.

-Hiley Spaet

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